Terms of Service

Updated Septemeber 5, 2025

Agreement to Terms

By accessing or using Tenrooms, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use our platform

Services Provided

We provide a property management software platform that allows landlords, property managers, and tenants to manage properties, leases, invoices, and related services

User Accounts

  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • You must notify us immediately if you suspect unauthorized access to your account

Acceptable Use

You agree not to misuse the platform. This includes (but is not limited to):

  • Illegal or fraudulent activity
  • Harassment, abuse, or harm to others
  • Interfering with platform functionality
  • Reverse engineering or unauthorized access

Payment & Billing

Certain features require a paid subscription. By purchasing, you agree to provide valid payment details and authorize us to charge applicable fees. Subscription fees are non-refundable except as required by law

Termination

We may suspend or terminate your account if you violate these Terms or if continued use may cause harm or legal liability. You may terminate your account at any time by contacting us

Intellectual Property

All rights, titles, and interests in the platform, including software, trademarks, and content, are owned by Tenrooms or its licensors. You are granted a limited, non-transferable license to use the platform in accordance with these Terms

Liability & Disclaimers

The platform is provided “as is” without warranties of any kind. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability will not exceed the amount paid by you in the past 12 months

POPIA & Data Protection

We comply with the Protection of Personal Information Act (POPIA) and other applicable laws. Please refer to our Privacy Policy for details on how we process personal information

Changes to Terms

We may update these Terms from time to time. If material changes are made, we will notify you via email or in-app notification. Continued use of the platform constitutes acceptance of updated Terms

Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa

Contact

For questions about these Terms, contact us at support@tenrooms.cloud